# iPhone FaceID Suddenly Disabled Users report sudden FaceID malfunctions. - **Source:** [r/iPhone](https://brifing.si/source/65bd5ccb-b1f4-4747-91e7-cf5959dd2097) - **Published:** 2026-07-23 - **Topic:** [Product Management](https://brifing.si/c/product) - **Original article:** - **On Brifing:** https://brifing.si/s/07c33464-777d-4bed-833b-a044d5c378ef ## Issue Emergence An iPhone user reported that FaceID suddenly stopped working. After the phone restarted on its own, a 'FaceID is not available' warning appeared on the lock screen. The user had to unlock the phone using a passcode. ## Attempted Solutions The user was redirected to settings but found no solution as it led to a webpage. Checking FaceID & Passcode settings revealed an issue with the TrueDepth camera. Updating to the latest iOS version and multiple restarts didn't resolve the problem. ## TrueDepth Camera Issue The TrueDepth camera, essential for FaceID, failed to scan the user's face. Attempts to add an alternative face also failed. The user is trying to determine if there's a hardware malfunction. ## Impact of Software Update Updating to the latest iOS version didn't fix the issue, suggesting it might be hardware-related. Restarting the device multiple times also didn't help, pointing to a deeper problem. ## User Reactions Shared on Reddit, this issue resonated with other iPhone users who reported similar experiences. Some recommended contacting Apple Support, while others suspected a hardware replacement might be needed. ## Proposed Solutions For users facing FaceID issues, the first step is to contact Apple Support. Hardware faults may require authorized service centers. Software-related issues might be resolved in future updates. ## Sources covering this story - https://www.reddit.com/r/iphone/comments/1v4fb3g/faceid_suddenly_disabled/ — --- _Summary written by Brifing from the original reporting. Copyright in the original article belongs to its publisher; read the full piece at the link above._