# Roli Collapses Again Leaving Customers Without Support or Refunds The music tech pioneer faces insolvency while users scramble to preserve hardware functionality. - **Source:** [Wired](https://www.wired.com) - **Published:** 2026-11-03 - **Topic:** [Business](https://brifing.si/c/business) - **Original article:** - **On Brifing:** https://brifing.si/s/3a4aca9b-262c-412a-bc7a-73285090fa52 ## Second Insolvency Filing Confirmed Roli, the developer of expressive music hardware like the Seaboard, has entered administration for the second time. Joint insolvency practitioners were appointed on October 20 to manage the company's dissolution. This follows a tumultuous period where the firm struggled to maintain operations after previous financial crises and multiple restructurings since 2009. ## Founder Ousted Amid Chaos Reports indicate that founder Roland Lamb was ousted earlier this year before the company's latest collapse. In August, a new entity named Instrumental Intelligence was registered under Lamb's name, suggesting a potential attempt to acquire Roli's remaining assets. The company has provided no official communication regarding these leadership changes or future plans. ## Customers Face Financial Losses Many customers report paying for orders months or years ago without receiving products or refunds. The Roli community, active on Reddit and Facebook, expresses widespread anger and confusion regarding their missing equipment. Users who invested hundreds or thousands of dollars are currently left with no clear path to recover their funds. ## Software Dependency Risks Bricking Roli instruments rely heavily on proprietary software launchers and companion apps for configuration and sound mapping. Owners fear that without ongoing official support, their hardware will eventually become unusable. The lack of public communication from the company regarding software maintenance has heightened concerns about the long-term viability of these expensive devices. ## Cultural Issues and Leadership Former employees described a hostile work environment centered on Roland Lamb’s leadership style. Internal documents, including a 16-page guide titled 'Keeping Roland Happy,' characterized the founder as a narcissistic visionary. Staff reported that the company's culture suffered under his unpredictable management, which ultimately contributed to the firm's inability to sustain growth. ## The Rise and Fall Cycle Founded in 2009, Roli gained prominence with high-profile investments from Pharrell Williams and Sony’s Innovation Fund. Despite being hailed as a music tech hit, the company struggled to scale its niche MPE technology for a mass audience. Pandemic-related supply chain issues further exacerbated the financial instability that led to their 2021 administration. ## Community-Led Preservation Efforts In the absence of corporate support, users are taking matters into their own hands to keep devices functional. Audio engineer Sam Hocking and other community members are developing open-source configuration tools on GitHub. These efforts aim to bypass the official Roli launcher, allowing users to continue utilizing their hardware as standard MIDI controllers. ## Lessons in Hardware Sustainability The collapse of Roli highlights the fragility of proprietary hardware ecosystems when companies fail. While the technology was pioneering in the field of expressive music performance, the lack of open standards left users vulnerable. The situation serves as a stark reminder of the importance of software longevity in modern consumer electronics. ## Sources covering this story - https://www.wired.com/story/roli-has-fallen-apart-and-left-customers-holding-the-bag/ — --- _Summary written by Brifing from the original reporting. Copyright in the original article belongs to its publisher; read the full piece at the link above._