# Colsubsidio Addresses Medication Delivery Delays for EPS Sanitas in Bogotá Supersalud mandates urgent operational improvements following severe service disruptions during the pharmacy transition. - **Source:** [Infobae](https://www.infobae.com) - **Published:** 2026-11-12 - **Topic:** [health](https://brifing.si/c/health) - **Original article:** - **On Brifing:** https://brifing.si/s/573885db-126f-4e91-98ac-6da2adf02b53 ## Regulatory Intervention Mandated The Superintendencia Nacional de Salud issued a precautionary measure on November 11, 2026, targeting Colsubsidio. This action follows persistent reports of long queues and incomplete medication deliveries in Bogotá. The regulator demands immediate prioritization of high-risk patients and the resolution of all pending requests to ensure continuity of essential health treatments. ## Transition Triggered Operational Chaos The crisis began after Colsubsidio assumed the pharmaceutical dispensation role for EPS Sanitas on November 1, 2026, replacing Cruz Verde. The transition resulted in significant service bottlenecks. Colsubsidio reports receiving 26% more daily requests than originally projected, causing severe congestion at various service points across the capital city since the takeover. ## Volume Exceeds Initial Projections Colsubsidio stated that daily demand reached approximately 44,600 medication requests, far exceeding their initial operational planning. Many service centers face crowds of over 100 people before opening hours. Despite these challenges, the entity claims to have delivered 274,253 medications and processed 145,292 medical formulas since taking over the pharmacy operations. ## Prioritizing Vulnerable Patient Groups The Supersalud order mandates that Colsubsidio must prioritize patients with chronic illnesses, high-cost pathologies, and elevated clinical risks. Special attention is also required for minors, the elderly, and individuals with constitutional protection. This directive aims to prevent any interruption in critical therapies that cannot be postponed due to the current logistical failures. ## Operational Adjustments and Improvements To mitigate delays, Colsubsidio has implemented several operational changes, including opening specific branches at 6:00 a.m. and introducing express lanes for simple prescriptions. The company has also hired additional personnel to manage the high volume of users. These measures are intended to reduce waiting times and improve the current 88% delivery effectiveness. ## EPS Sanitas Contingency Measures EPS Sanitas is coordinating with Colsubsidio to stabilize the system by extending operating hours at various Bogotá locations. Furthermore, the insurer has extended the validity of medical formulas expiring in November until the 30th of the month. These steps are part of a broader effort to alleviate the pressure on the pharmaceutical network. ## Strict Monitoring and Reporting Under the Supersalud mandate, Colsubsidio must submit periodic reports documenting all delivered medications and pending requests. The regulator will verify these records to ensure compliance with the precautionary measures. This oversight mechanism is designed to hold the pharmacy manager accountable for resolving the backlog and maintaining consistent service levels for all affiliates. ## Future Outlook for Patients The effectiveness of these measures remains under intense scrutiny by health authorities. While Colsubsidio and EPS Sanitas work to normalize operations, the primary concern remains the accessibility of treatments for the affected population. Future stability depends on the successful integration of the new pharmacy operator and sustained adherence to the regulatory requirements. ## Sources covering this story - https://www.infobae.com/colombia/2026/11/12/colsubsidio-anuncio-cambios-en-la-entrega-de-medicamentos-a-afiliados-de-eps-sanitas-en-bogota-tras-segunda-medida-cautelar-de-supersalud/ — --- _Summary written by Brifing from the original reporting. Copyright in the original article belongs to its publisher; read the full piece at the link above._