Progress Orders Emergency Shutdown of ShareFile Servers
The company instructed customers to manually shut down servers due to a security threat.
1Emergency Security Alert
Progress Software detected a security threat targeting ShareFile Storage Zone Controllers. Customers were instructed to manually shut down their servers. The company emphasized that this step is critical for data security.
2Nature of the Threat Unclear
Progress has not disclosed the exact nature of the threat. Details such as which software versions are affected or when systems can be safely powered back on remain unknown. The company stated there has been no unauthorized access to customer data.
3Direct Outreach to Customers
Progress reached out to affected customers not only via email but also through direct phone calls. This step underscores the seriousness of the situation. Customers were asked to keep their servers offline.
4Cloud Services Gradually Restored
Progress announced that ShareFile cloud services are being gradually restored. However, Storage Zone Controllers must remain offline. The company stated that the threat is not active but investigations are ongoing.
5Past Security Issues
Progress previously faced a major crisis due to security vulnerabilities in its MOVEit Transfer software. This incident once again highlights the company's sensitivity to security matters.
6Speculations and Concerns
The lack of details about the threat has led to speculations. Some users suggested that such an emergency is usually related to remote code execution vulnerabilities. Progress has not confirmed these claims.