How to Prevent iPhone Calls from Ending Accidentally
Fix the frustrating issue of calls dropping when you press the side button.
1The Problem
Many iPhone users experience calls ending unexpectedly without hanging up. This often happens when the side button is accidentally pressed during a call. Since iOS 16, the side button has been set to end calls by default, a feature that remains unchanged in iOS 27. While convenient for intentional call endings, it causes frustration when activated unintentionally.
2Why It Happens
The issue stems from how we naturally hold phones during calls. The side button's placement makes it prone to accidental presses, especially during long conversations. Apple's decision to make this the default behavior in iOS 16 was meant to provide quick call-ending functionality, but it didn't account for accidental activations. This design choice affects all iPhone models with physical side buttons.
3Finding the Solution
The fix is buried deep in Settings under Accessibility options, not in the more obvious Phone or Sounds sections. This hidden location explains why many users struggle to find it. Apple typically places call-related settings in the Phone app, making this particular setting counterintuitive to locate. The solution involves navigating through multiple menu layers to reach the correct toggle.
4Step-by-Step Fix
Open Settings and tap Accessibility. Under Physical and Motor, select Touch. Find and enable Prevent Lock to End Calls. This simple toggle changes the side button's behavior during calls. Once activated, pressing the side button will only lock the screen without ending the call. The change takes effect immediately and works for all future calls until disabled.
5Verifying the Fix
After enabling the setting, test it by making a call and pressing the side button. The screen should turn off without ending the call. This confirms the setting is working properly. Unlike some iOS changes that require a restart, this modification works instantly. The setting persists through phone restarts and iOS updates unless manually changed back.
6Historical Context
Before iOS 16, the side button didn't end calls by default. Apple changed this behavior to align with user expectations for quick call termination. However, the company didn't provide prominent notification about this change, leading to widespread confusion. Similar functionality exists on Android devices, but with more obvious configuration options in call settings.
7Alternative Solutions
For users who prefer different solutions, options include using headphones or speakerphone to avoid handling the phone. Some third-party apps offer call management features that override system behaviors. However, the built-in accessibility setting remains the most reliable fix. Apple could improve this by making the option more visible in future iOS updates.
8Why It Matters
Accidental call drops can cause significant inconvenience, especially during important conversations. Business calls, customer service interactions, or personal emergencies can be disrupted. This simple setting change can prevent frustration and maintain call reliability. As smartphones become more complex, understanding these hidden settings becomes increasingly important for optimal device use.
Original article: Macworld — How to Prevent iPhone Calls from Ending Accidentally