# US Department of Veterans Affairs Signs $1.6B Deal with Salesforce AI-powered solutions aim to reduce administrative burden. - **Source:** [www.theregister.com - Articles](https://brifing.si/source/2c34ea50-d341-4a10-925d-12c012a9ad10) - **Published:** 2026-07-24 - **Topic:** [Business](https://brifing.si/c/business) - **Original article:** - **On Brifing:** https://brifing.si/s/d6ccd45e-e6f3-4408-a675-2f73afc3bbdd ## Major Agreement The US Department of Veterans Affairs has signed a $1.6 billion deal with Salesforce. The agreement aims to integrate AI technologies into public services. The three-year contract seeks to reduce the administrative workload for department employees. ## Integrated Solutions Salesforce will provide the Department of Veterans Affairs with integrated data and collaboration tools. These tools will enable employees to access information faster and deliver better services to veterans. Reducing system transition times will enhance efficiency. ## Virtual Contact Center As part of the agreement, a 24/7 virtual contact center will be established. This center will facilitate information exchange during live calls through AI-powered agents. Automated processes will expedite the verification of veterans' benefits. ## Slack-Based System Salesforce is developing an 'agentic operating system' based on Slack. This system is already in use at some Veterans Affairs hospitals. It optimizes workflows, enabling employees to work more efficiently. ## Competition with Oracle Oracle is developing an electronic health record system for the Department of Veterans Affairs. However, Salesforce's AI deal has outpaced Oracle. Oracle remains competitive with a $7 billion deal signed with the US Department of Defense. ## Benefits for Taxpayers These agreements optimize public spending, offering significant savings to taxpayers. Consolidating fragmented purchases reduces long-term costs. This enables more effective use of public resources. ## Sources covering this story - https://www.theregister.com/ai-and-ml/2026/07/24/veterans-affairs-signs-16b-deal-for-an-army-of-salesforce-ai-agents/5278302 — --- _Summary written by Brifing from the original reporting. Copyright in the original article belongs to its publisher; read the full piece at the link above._