Saudi Healthcare Sector Secures 36 International Customer Experience Awards
Saudi institutions and leaders earn global recognition for service quality and patient experience excellence.
1Global Recognition in London
Saudi Arabia’s healthcare sector achieved significant international recognition at the 2026 International Customer Experience Awards held in London. The sector secured a total of 36 gold, silver, and bronze medals. These accolades celebrate the ongoing efforts to enhance service quality and improve the overall experience for healthcare beneficiaries across the kingdom.
2Health Holding Company Dominance
The Health Holding Company and its affiliated health clusters were the primary contributors, securing 29 of the 36 total awards. Among these, the Riyadh First Health Cluster led the performance with 11 individual awards. The Madinah and Eastern Health clusters followed, each contributing six awards to the national total during the event.
3Regional Cluster Performance
The Al-Ahsa Health Cluster earned five awards, while the Najran Health Cluster received a silver medal for Best Patient Experience. This category specifically recognized organizations with over 5,000 employees. Additionally, the Ministry of Health’s branch in the Najran region secured four medals, including one gold and three bronze, highlighting regional service improvements.
4Security Forces Hospital Achievements
The Ministry of Interior’s Medical Services, specifically the Security Forces Hospital in Dammam, demonstrated excellence in operational standards. They earned gold for Best Contact Center and silver for Best Patient Experience. Furthermore, they received a bronze medal in the Customers at the Heart of Everything category for large-scale organizations with over 1,000 employees.
5Leadership Excellence Awards
Two Saudi healthcare executives achieved gold in the CX Leader of the Year category, competing against international peers. Dr. Ibraheem Bani Hameem from the Ministry of Health’s Najran branch and Madinah Health Cluster CEO Abdulrahman Al-Harbi were recognized for their leadership. These awards underscore the professional development of Saudi healthcare management on global platforms.
6Financial Management Distinction
Beyond patient-focused awards, the Eastern Health Cluster received a Best Practice distinction at the International Best Practice Competition 2026. This specific recognition was granted in the Financial Resource Management category. This achievement reflects the broader institutional efficiency goals being pursued by various health clusters under the current national healthcare transformation framework.
7Vision 2030 Alignment
These international successes directly support the Health Sector Transformation Program, a core component of Saudi Vision 2030. The program aims to improve healthcare access and service efficiency across the nation. By focusing on beneficiary experience and institutional excellence, these entities are actively working to meet the ambitious targets set by the government.
8Future Sector Implications
The consistent performance of Saudi healthcare entities at global competitions signals a shift toward standardized, high-quality patient care. These awards serve as benchmarks for future service development and beneficiary engagement strategies. As the sector continues to evolve, the focus remains on scaling these successful practices to ensure long-term institutional and operational sustainability.