Pebble Offers Free Replacements for Faulty Time 2 Watches
Even out-of-warranty products are eligible for free replacements.
1Pebble's Generous Move
Pebble has decided to replace faulty Time 2 watches free of charge. This policy even covers products outside the standard warranty period. The company has already replaced approximately 330 units.
2The Scale of the Issue
Pebble received 51 cracked screen reports out of roughly 22,000 Time 2 watches. The company ensured customer satisfaction by offering free replacements for every verified case.
3Other Complaints
In addition to screen issues, Pebble also addressed button and battery complaints. The company aims to reduce future hardware problems by making changes in production processes and implementing stricter tests.
4Company's Explanation
Pebble and Core Devices founder Eric Migicovsky detailed the causes of the issues and the resolution process. Migicovsky emphasized the company's commitment to fulfilling its responsibilities to customers.
5Customer Satisfaction
Pebble successfully increased customer satisfaction by providing quick and effective solutions for users facing hardware issues. This move strengthened the brand's reputation.
6Future Preventive Measures
Pebble has made significant changes to its production processes to prevent the recurrence of these issues. The company aims to avoid future hardware problems with stricter tests and quality control measures.
Original article: Android Authority — Pebble, Arızalı Time 2 Saatlerini Ücretsiz Değiştiriyor