How a Blind Man and His Guide Dog Survived 9/11
Michael Hingson's story of calm leadership in crisis
1Blindness as a strength
Michael Hingson, blind since birth, was on the 78th floor of the North Tower when the plane hit. His guide dog Roselle, who had panicked at a thunderstorm earlier, remained calm during the crisis. This calmness helped Michael lead dozens of people down 78 flights of stairs. His blindness became an asset, as he was accustomed to navigating without sight.
2Calmness in chaos
As Michael descended the stairs, he continuously reassured Roselle, creating a calming presence. A woman later told him she and others followed his voice because it was the only calm thing they could hear. This demonstrates how calmness can be broadcasted and influence others positively in a crisis.
3The power of mindset
Michael's core teaching is that fear is manufactured by worrying about uncontrollable outcomes. He emphasizes that if you can't influence an outcome, worrying about it is unproductive. This mindset helped him navigate the chaos of 9/11 and has been a key message in his speeches over the past two decades.
4Early awareness
Michael called his wife just 90 seconds after the first plane hit, before the news broke nationally. This quick awareness and communication highlight his ability to stay composed and act swiftly in emergencies, a trait that proved crucial during the evacuation.
5Parental defiance
Born prematurely, Michael lost his sight due to excess oxygen in incubators—a risk not understood at the time. Doctors advised his parents to institutionalize him, but they refused, raising him to believe blindness was not a limitation. This upbringing shaped his resilient mindset.
6Redefining disability
During a blackout at the Hollywood Roosevelt Hotel, sighted guests panicked while Michael remained unaffected. He argues that everyone has a 'disability,' but most are masked by conveniences like electric light. This perspective challenges conventional notions of disability.
7Guide dog's role
Roselle's calm demeanor was pivotal during the evacuation. Despite the chaos, she yawned and wagged her tail, providing Michael with the confidence to lead others. This highlights the critical role of guide dogs in assisting visually impaired individuals during emergencies.
8Lessons in leadership
Michael's experience underscores the importance of calm, decisive leadership in crises. His ability to lead without sight, relying on trust and communication, offers valuable lessons for leaders facing unpredictable challenges. His story continues to inspire and educate audiences worldwide.