# Salesforce's Agentforce fails to convince customers Investment bank KeyBanc reports weak performance of Salesforce's AI agent platform. - **Source:** [www.theregister.com - Articles](https://brifing.si/source/2c34ea50-d341-4a10-925d-12c012a9ad10) - **Published:** 2026-07-15 - **Topic:** [Business](https://brifing.si/c/business) - **Original article:** - **On Brifing:** https://brifing.si/s/f23f6322-2d51-4df2-8ca3-fd94c5327fcb ## Salesforce's AI strategy under scrutiny Salesforce's flagship AI agent platform Agentforce is failing to deliver expected value to customers. According to KeyBanc's CIO surveys, the company's 'headless CRM' vision hasn't convinced many clients. This could disrupt Salesforce's AI-driven transformation plans. ## Customer data not AI-ready KeyBanc's report indicates that customers' data isn't sufficiently organized for AI initiatives. Additionally, there are concerns that Agentforce isn't yet a mature product. These factors are slowing down platform adoption rates significantly. ## Budget prioritization shifts A significant portion of surveyed CIOs plan to reduce their IT budget allocation for Salesforce in the next 12 months. This trend threatens the company's revenue projections. Partners are only now beginning to move from proof-of-concept to sales pipelines. ## Price hikes face backlash The report highlights Salesforce's 'aggressive price increases' while noting most customers aren't willing to pay extra for AI capabilities through their CRM provider. This raises questions about the sustainability of the company's AI-based revenue model. ## Rapid growth claims A Salesforce spokesperson claims Agentforce is the fastest-growing product in company history, with clients like Engine and Falabella going live within weeks. The company emphasizes its focus on accelerating customer implementation through pre-deployed engineers and out-of-the-box agents. ## Wall Street's bearish outlook Bernstein's report also states Agentforce adoption remains in early stages and won't drive short-term growth. Wall Street shares this pessimism - Salesforce stock has dropped over 36% this year. Concerns about falling behind in the AI race are growing. ## Sources covering this story - https://www.theregister.com/saas/2026/07/15/salesforces-agentforce-isnt-winning-over-clients-keybanc-analysts-claim/5271866 — --- _Summary written by Brifing from the original reporting. Copyright in the original article belongs to its publisher; read the full piece at the link above._