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Indosat Ooredoo Hutchison: Redefining the Telecom of the Future

A growth-focused transformation story powered by AI-driven decisions.

McKinsey Insights1 min

1From Merger Process to Growth Opportunity

Indonesia's second-largest telecom operator, Indosat Ooredoo Hutchison, transformed a complex merger process into a platform for growth. This reshaped the company's decision-making mechanisms and how employees work.

2Transforming Decision-Making Processes with AI

The company integrated artificial intelligence into its business processes, making decision-making mechanisms more efficient. AI began creating measurable value in operational processes, supporting the company's forward-looking strategies.

3Revamping Employee Work Practices

AI integration changed how employees work. Smarter tools and analytical solutions enabled employees to work more efficiently and effectively.

4Creating Measurable Value

AI began creating measurable value in the company's operational processes. This improved the company's financial performance while increasing customer satisfaction.

5The Telecom Operator of the Future

Indosat Ooredoo Hutchison is advancing towards becoming the telecom operator of the future with AI-driven decisions. This transformation solidifies the company's leadership in the industry.

6Growth and Efficiency-Focused Strategy

The company's AI integration supports a growth and efficiency-focused strategy. This approach positions Indosat Ooredoo Hutchison as the telecom operator of the future.

Original article: McKinsey Insights — Indosat Ooredoo Hutchison: Geleceğin Telekomunu Yeniden Tasarlıyor